Our Company Privacy Policy

Last updated: 05 January 2023

Our Company is part of AAA I Services UK Limited. This privacy policy explains how we collect, use, store and protect personal data when you use our website and services.

No surprises

We only collect, use and share your data as described here.

Security first

We protect your information with technical and organisational safeguards.

You’re in control

Update your profile, manage marketing, and exercise your GDPR rights anytime.

What data do we collect?

We may collect:

• Personal identification information (name, email address, phone number, etc.).

• Date of birth, passport information, visa information, gender.

• Call recordings for quality and training purposes.

You provide data when you:

• Register or place an order for products/services.
• Complete surveys or give feedback via forms/email.
• Use our site (via cookies/analytics).
• Make a travel-related enquiry by phone or online.

We may also receive data from third parties (e.g., affiliates/partner tools) where lawful.

How will we use your data?

We use your data to:

• Process orders and manage your account.

• Notify you of disruptions to services/travel.

• Send relevant offers (if you opt in).

• Share only what’s necessary with partner companies to render services.

• Promote partner store details (e.g., name, location, hours) on search engines to boost sales (opt out via info@isolutionhub.com).

We do not share data with partners beyond what is required to provide a service. In cases of fraud, we may cooperate with authorities per due process.

How do we store your data?

We store data securely on our infrastructure and/or trusted providers. We retain it for up to 7 years, after which we delete or irreversibly anonymise it.

Marketing

If you consented to marketing, you can opt out anytime by emailing info@isolutionhub.com. We’ll honour your choice and update your preferences promptly.

Your data protection rights (GDPR)

You can request: access, rectification, erasure, restriction, objection, and data portability. We respond within one month.

To exercise rights, email info@isolutionhub.com or call 02080049991.

Cookies

We use cookies to keep you signed in and understand website usage so we can improve your experience.

  • Functionality & session management
  • Analytics to understand site usage

You can disable cookies in your browser. Some features may not function without them.

Privacy policies of other websites

Our site may link to third-party websites. Their policies apply once you leave our site.

This policy is reviewed regularly and updated here.

How to reach us

Questions or requests? Contact us:

Email: info@isolutionhub.com

Phone: 02080049991

Form: /contact-us

Contact the regulator

If you’re unsatisfied with our response, you can complain to the ICO:

https://ico.org.uk/global/privacy-notice/make-a-complaint/